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Customer Service

         

      PLEASE NOTE  we have undergone a recent rebrand and have changed our name from My Purple Boutique to Oh My Purple.  Any email queries sent to info@mypurpleboutique.com will not be responded too. All emails must be sent to info@ohmypurple.com

UK SHIPPING

During the billing process, you may select one of the following Royal Mail delivery methods:

  • Standard Shipping - signed for delivery £2.99 (3-10 working days). For a more specific delivery date please  use our  contact us form providing details of the item you wish to order and size you require.
  • We offer free UK shipping on all orders over £90. We often run free shipping promotions to UK customers, on all orders without a minimum spend.
  • Please note our standard shipping times include dispatch time, which     means you   may not receive a dispatch email until the 7th or 9th day. Once dispatched most items are sent via 1st class post and in most cases are received the next day. Please refrain from chasing your order if you have not received a dispatch email before the 9th working day.

Signed For Next Day Delivery: from  £8.55 (delivery charges may vary according to the size of your order). Available Monday to Friday, except bank holidays (UK Only). Items ordered on Friday using this service will not be delivered until the following Monday.

 NEXT DAY DELIVERIES:

  • Signed For Next Day Saturday Delivery: £13.00(delivery charges may vary according to the size of your order). Available when item(s) are ordered before 3pm on Friday.
  • Please note Next Day Delivery options are only available on selected items. Please contact us to establish if your desired item(s) are available for next day dispatch.

 

  • If you place your order before 9.00pm on Monday to Friday, it will be dispatched the following day by Royal mail, to arrive the next day between 9am-1pm. Again this only applies to items available for Next Day delivery.


AFTER YOUR ORDER HAS BEEN SHIPPED:

  • If you need to change your delivery address after you have placed an order please inform customer services at: info@ohmypurple.com. Delivery addresses cannot be changed for orders made by paypal.

If you are not present to accept the delivery, the driver will leave a card through your door informing you of his attempt to deliver your parcel. A contact number will be provided on the card along with details of how to collect your parcel from your nearest depot, or how to re-arrange delivery.

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LOST ITEMS

  • We are not responsible for items once they have been posted.
  • Items sent via 1st class (signed for) post should arrive the next working day. According to Royal Mail's postage policy items sent via 1st class post can take up to 10 working days to arrive. If your item has not arrived 10 days after the item has been posted, please let us know and we will provide you with all the information you need to make a lost postage claim to Royal Mail. It is the customers responsibility to make a lost postage claim with Royal Mail  to recover the cost of the order. We will  not issue a refund for the lost item.
  • Please note Royal Mail will only issue compensation of up to £50 to cover the cost of the lost item. If you wish to purchase additional postage compensation when placing your order, please contact us at info@ohmypurple.com.
  • Items sent via 2nd class ( signed for) post should arrive 3 days after posting. Please refer to the above lost postage policy. A lost postage claim can be made 10 working days after posting.
  • Items sent via Special Guaranteed delivery should arrive the next working day (on or before the time specified). Please refer to the above lost postage policy. A lost postage claim can be made 5 working days after posting. Postage compensation can also be claimed for delayed items that do not arrive on the specified date using the 'Special Guaranteed deliver' service.

INTERNATIONAL SHIPPING

  •  Items sent via 'Europe Standard Shipping' and 'Europe  Tracked and signed'  should  take  5- 15 working days. This includes dispatch time (please see  UK  shipping policies above).

 

  •  Items sent via 'International Standard Shipping' and ' International Tracked and signed'  should  take  10- 17 working days. This includes dispatch time (please see UK shipping policies above).

 

  •  If your item has not arrived 10 days after the final delivery date, please let us know and we will provide you with all the information you need to make a lost postage claim to Royal Mail. It is the customers responsibility to make a lost postage claim with Royal Mail  to recover the cost of the order. We will not issue a refund for the lost item.

 

  • Please note Royal Mail will only issue compensation of up to £50 to cover the cost of the lost item. If you wish to purchase additional postage compensation when placing your order, please contact us at info@ohmypurple.com.

 

  • If your item is held by your country's customs, it is your responsibility to pay any additional fees or taxes to have the item released.

EXPRESS INTERNATIONAL SHIPPING

  • In some cases we may be able to offer express international shipping (3-5 working days), at a discounted price.  Items will be sent via DHL. Please contact us first before selecting this shipping option, as some items are not available for DHL express shipping.

 

  • Privacy & Security
  • This privacy policy sets out how uses and protects any information that you give when you use this website. Oh My Purple is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Oh My Purple may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st of June 2013. The view our full privacy policy CLICK HERE.
  • Returns & Replacements
  • EXCHANGE AND RETURNS POLICY

We hope that you will be satisfied with all products that you purchase from us.  If for any reason you are not, we are more than happy to offer an exchange, credit coupon or full refund for none sale items. All discounted ‘sale items’ are non refundable and a store credit coupon will be issued to use on your next order.

Please DO NOT return any merchandise before emailing us at returns@ohmypurple.com Your emails must include the following: order number, product price, purchase date and reason for return. Once we have obtained your returns request, you will receive authorisation from us to return your item. Any merchandise returned without  valid authorisation will be refused and returned at the customer’s expense.

           All clothing merchandise is shipped with a branded ribbon. This is looped around
           the garment and sealed with a strong glue. Customers should be careful when
           trying on  garments, as items returned with the seal broken, ribbon removed or
           look tampered with, will not be accepted.

 

NORMAL RETURNS

UK Customers have 14 calendar days from the date the merchandise is shipped from our studio to return any purchases in a resalable condition. Returns are unavailable on international shipping options. The original cost of shipping and handling is not refundable. All costs associated with returning merchandise to Oh My Purple, is the sole responsibility of the customer. Merchandise returned following our 14 day policy will not be accepted. Refunds are issued within 15 working days following the receipt of the goods.Store credits may be issued in certain instances and may be redeemed against future purchases. In other cases the amount may be refunded to the original credit card on file, within two business days. It may take up to five business days for your financial institution to credit your account. Returns received out side the above time frames may be accepted at the discretion of Oh My Purple and will only be refunded as a store credit.

EXCHANGES

Exchanges are accepted within 14 calendar days from the date your merchandise is shipped from our warehouse. All returns requests must be made within 7 days of receipt of your product. Items must be returned in new and re-saleable condition and earrings must be unworn with the tags intact. Exchanged merchandise must meet the same requirements as returned merchandise above. Exchanges are unavailable with international shipping options. There will be a shipping charge for actual shipping fees per exchanged order to cover shipping costs and will be billed to the customer. All costs associated with the return of any merchandise to Oh My Purple, is the entire responsibility of the customer. You must have contacted us via our returns email at info@ohmypurple.com and have received our returns authorisation Email before you return your merchandise. Any items returned without our returns authorisation, will be returned to the customer and will be at the customers expense.

 

 MY PURPLE BOUTIQUE IS NOT RESPONSIBLE FOR ANY MERCHANDISE THAT IS LOST OR DAMAGED WHILE BEING RETURNED.

RETURNS PRODUCT REQUIREMENTS

Returned merchandise is immediately inspected upon receipt, at our studio. Any signs of wear, makeup, smudges or scents not consistent with new merchandise will be returned at the customer’s expense. Under no circumstances will we accept items that are soiled in any way. Merchandise that is received and ready for immediate re-sale will be accepted and an exchange, refund or store credit will be administered in line with our refund or exchange policy. Shipping and handling fees are not refundable.

 RETURNED MERCHANDISE IMPORTANT NOTES:

  1. There must not be any signs of wear or use.
  2. All original hang tags and display tickets must still be attached.
  3. All products must be contained in original packaging.
  4. Items must not be contaminated with smoke or perfumes.
  5. Returned merchandise must be in new and unused condition. 
  6.  For hygiene purposes we cannot accept the return of earrings, or swimwear
  7. Branded ribbons must still be attached to the garment, and must not be tampered with, or removed.

 

RETURNS POLICY FOR SALE ITEMS- Please follow our normal returns policy above. Please note, we offer only store credits for the return of sale merchandise that is merely unwanted.

DAMAGED MERCHANDISE

If you receive merchandise that has been damaged in transit, or has a fault, then please email us at info@ohmypurple.com where we will send you a returns authorisation email.

Any items that have been worn will not be accepted or returned.

RETURNS ADDRESS

Customers must request to return items via e-mail within 7 days of receipt of the product. Any returns requests that are made after the 7 day period will be refused.

  • Ordering

Follow these simple steps to start shopping at Oh My Purple.com!

CHOOSE YOUR SHIPPING DESTINATION

We deliver to over 200 countries around the world! If you can't find the country you live in on the drop down list within our site selector tool at delivery page, it  means that we have not yet listed your country as one of our delivery destination. Please email us at info@ohmypurple.com and we will do our best to add your country.



CREATE YOUR ACCOUNT

You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:

   

* Check out faster
   

* Save frequent addresses
   

* Track Your Order
   

* Request a Return



Just click on Log In to fill in your details.



START SHOPPING!

  1. If you know what you're looking for, start shopping by selecting the product category links: e.g. CLOTHING,  ACCESSORIES. You can also shop our latest products through the NEW IN and  DESIGNERS category links  at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

2. Once you have found an item you want to buy, select your size, the quantity and the colour you want and click on the bag item on the top right hand side of the page.

3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'CHECKOUT'.

4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

FOR MORE INFORMATION CONTACT US

  •  
  • Viewing Orders
  • Once you have registered as a customer, you will have access to all of your account information where you can view any previous orders. You will have full access to your invoices and can update your information at any time. Once your order has been shipped, you will receive a shipping tracking number which you can easily access via your account login section.
  • Updating Account Information
  • You can access all your personally identifiable information that we collect online and maintain by logging on to you account via our web site account login link. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by logging on to you personal account using your secret login name and password. You may also send us a request to change any credible account errors and we will assist you in making any necessary changes. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 SPECIAL OFFERS

 

For offers that include a free product, if a specific item is ordered or particular amount is achieved, if the order is returned after purchase the free item must also be returned in an unused and unworn condition. If the free item is not returned the cost of the item (at the time the order was placed) will be deducted from any refunds issued. 

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