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Delivery

UK SHIPPING:

During the billing process, you may select one of the following Royal Mail delivery methods:

  • Standard Shipping - signed for delivery £2.99 (3-10 working days). For a more specific delivery date please  use our  contact us form providing details of the item you wish to order and size you require.
  • We offer free UK shipping on all orders over £90. We often run free shipping promotions to UK customers, on all orders without a minimum spend.
  • Please note our standard shipping times include dispatch time, which     means you   may not receive a dispatch email until the 7th or 9th day. Once dispatched most items are sent via 1st class post and in most cases are received the next day. Please refrain from chasing your order if you have not received a dispatch email before the 9th working day.

Signed For Next Day Delivery: from  £8.55 (delivery charges may vary according to the size of your order). Available Monday to Friday, except bank holidays (UK Only). Items ordered on Friday using this service will not be delivered until the following Monday.

 NEXT DAY DELIVERIES:

  • Signed For Next Day Saturday Delivery: £13.00(delivery charges may vary according to the size of your order). Available when item(s) are ordered before 3pm on Friday.
  • Please note Next Day Delivery options are only available on selected items. Please contact us to establish if your desired item(s) are available for next day dispatch.

 

  • If you place your order before 9.00pm on Monday to Friday, it will be dispatched the following day by Royal mail, to arrive the next day between 9am-1pm. Again this only applies to items available for Next Day delivery.


AFTER YOUR ORDER HAS BEEN SHIPPED:

  • If you need to change your delivery address after you have placed an order please inform customer services at: info@ohmypurple.com. Delivery addresses cannot be changed for orders made by paypal.

If you are not present to accept the delivery, the driver will leave a card through your door informing you of his attempt to deliver your parcel. A contact number will be provided on the card along with details of how to collect your parcel from your nearest depot, or how to re-arrange delivery.

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LOST ITEMS

  • We are not responsible for items once they have been posted.
  • Items sent via 1st class (signed for) post should arrive the next working day. According to Royal Mail's postage policy items sent via 1st class post can take up to 10 working days to arrive. If your item has not arrived 10 days after the item has been posted, please let us know and we will provide you with all the information you need to make a lost postage claim to Royal Mail. It is the customers responsibility to make a lost postage claim with Royal Mail  to recover the cost of the order. We will  not issue a refund for the lost item.
  • Please note Royal Mail will only issue compensation of up to £50 to cover the cost of the lost item. If you wish to purchase additional postage compensation when placing your order, please contact us at info@ohmypurple.com.
  • Items sent via 2nd class ( signed for) post should arrive 3 days after posting. Please refer to the above lost postage policy. A lost postage claim can be made 10 working days after posting.
  • Items sent via Special Guaranteed delivery should arrive the next working day (on or before the time specified). Please refer to the above lost postage policy. A lost postage claim can be made 5 working days after posting. Postage compensation can also be claimed for delayed items that do not arrive on the specified date using the 'Special Guaranteed deliver' service.

INTERNATIONAL SHIPPING

  •  Items sent via 'Europe Standard Shipping' and 'Europe  Tracked and signed'  should  take  5- 15 working days. This includes dispatch time (please see  UK  shipping policies above).

 

  •  Items sent via 'International Standard Shipping' and ' International Tracked and signed'  should  take  10- 17 working days. This includes dispatch time (please see UK shipping policies above).

 

  •  If your item has not arrived 10 days after the final delivery date, please let us know and we will provide you with all the information you need to make a lost postage claim to Royal Mail. It is the customers responsibility to make a lost postage claim with Royal Mail  to recover the cost of the order. We will not issue a refund for the lost item.

 

  • Please note Royal Mail will only issue compensation of up to £50 to cover the cost of the lost item. If you wish to purchase additional postage compensation when placing your order, please contact us at info@ohmypurple.com.

 

  • If your item is held by your country's customs, it is your responsibility to pay any additional fees or taxes to have the item released.

EXPRESS INTERNATIONAL SHIPPING

  • In some cases we may be able to offer express international shipping (3-5 working days), at a discounted price.  Items will be sent via DHL. For a quote, please use our contact form to contact us, with details of the items you wish to order and your full address.

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